Mitigating circumstances are any serious circumstances beyond your control which may have adversely affected your academic performance.

These include but are not limited to:

• medical conditions.
• personal and domestic circumstances.
• accidents and incidents.
• disturbances during assessments.
• serious administrative or procedural errors in relation to the delivery of assessment services

You may bring any mitigating circumstances to our attention by submitting a query using the ‘Ask a question’ button on your portal homepage.

Alternatively, you can let us know about any mitigating circumstances that have affected your studies by writing to us at the following address:

     Senior Assessment Manager: Examinations
     Student Assessment
     Ground Floor
     Stewart House
     32 Russell Square
     London
     WC1B 5DN
     United Kingdom

You must contact us with details of any mitigating circumstances you wish to be considered

• within three weeks of the last assessment in the session concerned
• before the submission deadline of any assessed coursework, project or dissertation.

We will not normally consider mitigating circumstances if you do not contact us within these periods. It is important for you to provide any formal certification you may have in relation to your circumstances.
 

Outcomes
All submissions of evidence related to mitigating circumstances are acknowledged and considered but action is not always taken.

Circumstances where action may not be taken include (but are not limited to):

• ongoing medical conditions (unless they suddenly become worse). You can apply for access arrangements to be made in relation to ongoing medical conditions or issues you may have.
• work-related assignments or postings.
• where no official documentation is provided.
• circumstances that are not raised within three weeks of the last assessment in the session.
• where it is deemed that your overall position would not be improved as a result of a better performance.
• malfunction of your computer hardware, software or internet connection before and during a coursework, project or dissertation submission deadline.

You may receive academic compensation as a result of your mitigating circumstances. This may include having an attempt at an assessment discounted without losing an attempt, or additional time to submit an item of assessed coursework, a project or dissertation.

Any significant decisions made in relation to the evidence you submit will be communicated to you, for example, via your Notification of Results document.

Work will not be re-marked owing to mitigating circumstances and marks will not be added. Failed attempts at assessments will not be changed to passes. Assessors cannot attempt to estimate the mark that you might have obtained without mitigating circumstances.

All matters related to the submission of evidence of mitigating circumstances are treated confidentially and are reported anonymously to the Boards of Examiners.

Enquiries related to the University’s policy on mitigating circumstances may be forwarded to the contact details above.