Your new University of London virtual student card Your new University of London virtual student card

What is the virtual student card?
 

We are pleased to offer our registered students* our University of London virtual student card via ISIC, free of charge!

This is the app/web-based student card that can offer you access to thousands of global and local discounts. You can also use it as proof of your student status with the University of London (note that it is not proof of identity, nor for examinations). If you do not have a smartphone, you can sign up for the discounts online or order a physical card at your a cost (see FAQs below).

Unlike the past student card that students received by post with their study materials, this new University of London virtual student card has your picture on it, offers thousands of discounts, and has an expiration date - but don’t worry, you can renew it each year free of charge when you complete continuing registration.

*Unfortunately this card is not available to students of the PG Cert in Learning and Teaching, and the Masters of Educational and Social Research.

 

How do I get my card?

About two weeks after you complete registration (including payment and module/course validation), you will be contacted by ISIC to activate your University of London virtual student card. You will receive the email from information@myisic.com, so please add it to your email account so that it does not end up in your spam folder.

This short video gives you the step-by-step instructions on how to sign up for your card.

Or follow these steps to sign up for your virtual student card:

  1. Download the ISIC app on your smartphone:
         

  2. Sign up with the same email you registered with (and where you receive emails from us) and the ISIC number and name given in the email you received from ISIC. You will also be required to upload a photo (you can just take a selfie there and then). Note that you cannot replace the photo once you have uploaded one
  3. Click “show ISIC card”
  4. Authenticate to finalise and you are ready to use your brand new University of London virtual student card!

Please note that the ISIC virtual student card replaced the card students received with their study materials in the past.

What are the benefits?

You will have access to over 42,000 discounts worldwide in 135 countries and can use the virtual student card on your smartphone to receive local student discounts wherever in the world you may be.

Examples of global* benefits:

  • Free access to Student Central and Senate House Library in London
  • The Economist – up to 88% off
  • Microsoft Imagine – ISIC as a means to student status verification to get free access to the programme
  • British Council – Free IELTS Practice tests and exclusive advice
  • Lonely Planet – 30% off guidebooks and eBooks
  • TravelSim – 60% off SIM card and free mobile phone

You can find all the local benefits search for discounts in your city on their discounts webpage.

*Not all offers are available in all territories.

Exclusive University of London Offers

We are always looking at ways to enhance your student experience, so we are putting together a number of exclusive offers available to you as a University of London student.

We welcome any feedback on what offers/benefits you would like to have.  Any questions about these exclusive offers can be sent to us on our online enquiry system via the “Ask a Question” button on the Student Portal Homepage.

Here is the overview of exclusive offers available to our students:

Senate House Library

As a University of London student you now have access to our stunning Senate House Library in London. All you need to do is show your virtual student card and proof of address at the reception desk and you will be able to use the resources of the library with a free day pass. If you wish to borrow books, you have the option to get a membership for 3 months (£70.00) or 1 year (£210.00).

There are many reasons to use the Senate House Library, from its stunning and quiet reading rooms to the thousands of books available. For more information see the Senate House Library website.

Student Central

You are also entitled to full membership of Student Central here in London with the same benefits as campus-based students. Student Central is a social space, music venue, fitness centre and student service building provided by the University of London for all of its students as well as those studying at other universities based in or visiting the UK.

Find out how to get your membership and the benefits on the Student Central membership page.

What if I don't have a smartphone?

You can still access the offers on the website, so you won’t need to use the app to order them online. Just sign up by following the steps on this ISIC page.

Can I get a physical card mailed to me?

Seeing as a few students have mentioned a preference for a physical student card, we are pleased to say that you now have the option order a physical, hard-copy student card, valid for a year, from your local ISIC office (as long as there is a local office in your country). You will just need to have at least three months left of your registration period with us and follow a few steps to order and pay for the printing costs (and postage where relevant). 

The extra cost and the environmental factor of a physical card for over 50,000 students are reasons why we have opted to only offer virtual student cards to our global student community since 2017. However, to give you the option for a physical card, ISIC has arranged a simplified way for you to get one from your local (or nearby) ISIC office!

Please note that the physical student card will not be University of London branded, but a regular ISIC student card, and will be valid for one year. If you want a physical card again after it expires, the same process will apply.

If you have any issues with your student card or have questions, please contact virtual@myisic.com directly.

Here are the steps for ordering a physical student card:

  1. Sign up for and activate your virtual student card using the information sent to your email inbox from information@myisic.com. 
  2. Email virtual@myisic.com with your University of London student number, your ISIC license number (found on your virtual card under your photo) and request a letter of confirmation that says you can have a University of London ISIC student card. The confirmation letter will only be emailed to you once you have fully signed up and activated your virtual student card either via the app or the browser webpage.
  3. Go to the ISIC homepage and search at the top right for your local (or nearest) branch to find an address to visit or an email address to email everything to. You will need to bring/email them:
  • Letter of confirmation from virtual@myisic.com
  • Your virtual student card (app or browser version)

4. Pay for the printing (and postage) costs for the card, and you’re all set! 

 

If you have any issues with your student card or have questions, please contact virtual@myisic.com directly.

Who do I contact with further questions?

For questions on how to setup and use the card, you can contact ISIC directly on: virtual@myisic.com with your student number or visit www.myisic.co.uk.

If you are unsure whether you are eligible to get this new University of London virtual student card, please contact us via the “Ask a Question” button on the Student Portal homepage.

I already received a hard copy student card from you, can I still get access to this new one?

Students who have received a student card by mail will still be eligible to get the new University of London virtual student card. Please follow the instructions above on how to get your new virtual student card.

When does this student card expire and how can I renew it?

The new University of London virtual student card is valid for one academic year from the point of registration or continuing registration. It will automatically renew about two weeks after you complete (and pay for) continuing registration.

Why am I unable to access some global or local offers?

Not all offers are available in all territories. Some offers will rely on your internet service providers and/or country’s internet accessibility. All offers are provided by ISIC so please contact virtual@myisic.com for any issues/questions about these offers. If, however, you have questions about the UOL exclusive officers, please submit your questions via our online enquiry system by clickingon the “Ask a Question” button on the Student Portal.

ISIC also produce newsletters about offers that be accessed locally. You can sign up for these on the local or global site.

My country does not have an ISIC website.

ISIC operates in 135 countries, but does not work everywhere. The vast majority of our 50,000 students will be able to access some global benefits. You should still be able to access global deals available to all students on the gobal discounts page. You can contact ISIC on virtual@myisic.com if you have questions about offers available to you.

My Programme name does not appear on this card although it was on the old card.

The programme name has not been added as a high proportion of our students change Programme or qualification throughout the year. As the card cannot be reissued, we aim to keep the details on the card accurate by not including the programme name on it.

Can I change my photograph?

It is an ISIC security feature that only one photo can be uploaded. Once you have uploaded a photo, you cannot replace it until next year when you complete continuing registration and sign up for the card again. If you have further questions about the app, please contact ISIC on virtual@myisic.com or visit www.myisic.org

My name has changed, how can I change it on my virtual student card?

Please contact ISIC directly on virtual@myisic.com to ask this question.

Why can’t the card be used as a proof of identity in an Examination Centre?

Your photograph has not been officially validated by a government body, and therefore is not an official form of identification (which you need to show for your examination). The virtual card is also on your phone and you cannot bring mobile/cell phones into the Examination Centre.

Why have I not received a virtual student card email even after waiting three weeks after completing (and paying for) registration?

To qualify for a virtual student card you need to have completed initial or continuing registration in the current academic year. If you are not studying this year, you are only eligible for a card if you complete continuing registration and pay all required fees. If you have completed registration or continuing registration and already have VLE access, you should receive an email from ISIC about how to sign up for the card within a fortnight of VLE access. Please make sure you add information@myisic.com to your email account so the instructions on signing up don’t end up in your spam folder.

On the rare occasion that the data we have about you may be incomplete (such as no Date of Birth or no first name and title) we will first be contacting you directly to complete your profile, so that you can then be invited to sign up to the virtual student card.

The card is normally issued about 2 weeks after you have completed registration or continuing registration (including payment). So please contact ISIC on virtual@myisic.com if you have not received the email from them three weeks after we will have received your payment for registration.

Do I have to activate my card?

You will be required to sign up for the virtual student card anew each year after you complete continuing registration. The card is provided free of charge as an additional benefit to you. It is not required for any academic reasons. We hope you will try it but if you do not sign up for it one year, you will still be able to sign up for it when you complete continuing registration each following year, free of charge.

You can sign up via the app or browser/desktop by following the steps on their app page. For further questions on the process of signing up, please contact ISIC on virtual@myisic.com or visit www.myisic.org.

How long is the virtual student card valid for?

The virtual student card is valid for one year. It starts from when ISIC first contact you by email to activate the card. Should you activate the card six months into the registration period, the card will only be valid for the remaining six months. You will be able to sign up for a new card each year from when you complete registration.

What happens next year after the expiry date on my virtual student card?

Your previous ISIC number will expire alongside the card by the expiration date on the card. After your registration is confirmed, each year you will be able to sign up for a new ISIC card and ISIC number (your University of London Student Number remains the same). You will need to upload another photograph onto each new student card every year. Depending when you continue your registration you may have overlapping cards or a period where you will be without an active card.

I do not have a smartphone, can I still sign up?

One of the benefits of having this virtual student card is that you can still access any offers online via the ISIC website if you do not have a smartphone or the app. You can sign up by following the steps on the ISIC website under the “accessing your virtual card via desktop” button.

You can find all the local benefits search for discounts in your city on the discounts webpage.

Why does one of my friends have their title on their card and I do not?

In some circumstances, during registration the student’s full name has been placed in the last name field and the first name field left blank. Where this has happened we have used their title as the first name on the virtual student card (which requires both fields to be completed). You may change your details on our system, but the change will only be reflected on the card next year. If we have your first and last name details we cannot add your title to the virtual student card.

Selection of Benefits Selection of Benefits

  • Free access to Student Central and Senate House Library in London
  • The Economist – up to 88% off
  • Microsoft Imagine – ISIC as a means to student status verification to get free access to the programme
  • British Council – Free IELTS Practice tests and exclusive advice
  • Hostelworld – 5 USD credit
  • Lonely Planet – 30% off guidebooks and eBooks
  • TravelSim – 60% off SIM card and free mobile phone

You can find all the local benefits search for discounts in your city on the ISIC discounts webpage.

How to get your card How to get your card

This short video gives you the step-by-step instructions on how to sign up for your card.
 
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